Frequently Asked Questions
Everything you need to know about our handcrafted home collections.
What is the typical lead time for furniture orders?
Most of our handcrafted pieces are made to order. Standard lead times range from 8 to 12 weeks, though in-stock items typically ship within 5-7 business days.
Do you offer international shipping?
Yes, En Gold ships worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout based on the weight and dimensions of your order.
How should I care for my natural stone and marble pieces?
We recommend using a soft, damp cloth for daily cleaning. Avoid acidic cleaners or abrasive chemicals, as these can damage the natural seal of the stone. Always use coasters to prevent staining.
What is your return policy for home decor?
We offer a 14-day return window for smaller decor items in original condition. Please note that large furniture pieces and custom orders are final sale and cannot be returned.
Can I request a custom size for a specific piece?
Many of our signature designs can be customized to fit your space. Please contact our concierge team with your specific dimensions for a personalized quote and timeline.
What happens if my order arrives damaged?
Please inspect your delivery immediately. If any damage is found, document it with photos and contact our support team within 24 hours so we can arrange a replacement or repair.